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AHLT Privacy Policy

AHLT Privacy Policy - Version 1 - 22/5/2018

It is important to us to be upfront and honest about your personal data and how it is used to improve your experience with AHLT. We are respectful of the relationships we foster with our customers and have provided this Privacy Policy to outline what personal data is collected from our customers, how this is used and the rights that our customers have with regards to how we use their personal information. 

Within this Privacy Policy we will outline what measures we undertake to assure that all information is held securely and what our customers can do to request further information on the practices in place and how they may exercise their rights to access and control personally identifiable data. 

For full transparency on applicable data protection laws we hereby state that the data controller is AHLT - A House Like This, of 3 Gresham Road, London SE25 5JT. Our appointed Data Protection Officer is Ky Ismet, Co-Founder of AHLT - A House Like This who can be contacted via the details provided within this Privacy Policy. If you wish to speak directly to the DPO please ensure all communication is for the attention of Ky Ismet. 

Your Information

AHLT Customers may provide personal data to us when positively engaging or submitting their details into our sign up forms, registering for communication via email or by connecting with us via our social media channels - namely Facebook, Instagram, Twitter and Pinterest. AHLT will also collect information from customers when they make a purchase at ahouselikethis.com which is powered by Shopify. Shopify's platform allows us to deliver our online experience from showcasing our products to allowing the onsite functionality by which a customer can order our products. When a customer engages with our brand via any of the aforementioned channels (email, social) or by shopping with us (purchasing a product) we may collect the following information provided the customer had given explicit consent : 

  • Contact details such as name, delivery and billing addresses, email addresses and a phone number can be provided by the a customer when they order from AHLT or signs up to our services 
  • A username and password is created by the customer when they register with AHLT
  • A customers payment details are provided when they order from AHLT, for example the card number, expiration date, and security code are provided when ordering
  • Our website will track the customers purchase history such as number and type of products bought
  • User generated content such as reviews or social images shared can be provided by the customer when engaging with us on social media

Cookies, Digital Advertising and Analytics

 

Cookies & Advertising - To maximise user experience for our customers we use cookies. Cookies are files that allow us to reference a customer in order make their journey with us more personalised. If you are not comfortable with us using cookies to make your web experience better than you can alter the settings within your chosen web browser. You give consent upon whether you wish to have your cookies tracked upon entry to the site via our third party plug in EU Cookie Consent which is a tool we have added to our site as an application through the Shopify App Store. This gives you the ability to opt in or out of having your cookies tracked during your site experience on AHLT - A House Like This. You will see this message on your first unique visit to the site, the banner may also show again if you clear your cookies, block them or use an incognito browsing profile through your web browser. 

Our website may include third party tags which also use cookies, such as Yieldify Conversion Platform or Google Analytics.

Google Tag Manager and Analytics - We use GTM and GA to montior site performance and digital marketing channels that drive users to our site in order to optimise our marketing efforts. 

Yieldify Conversion Platform- is a conversion optimisation tool that allows us to deliver a coherent customer journey for our visitors and customers. Yieldify allows us to target 1-1 messages during the onsite experience to help our users to navigate the site with greater ease and find what they are looking for, it may also suggest promotions or offers that would be of interest. Yieldify can use cookies to reference whether you are unique to our website or a returning visitor or customer which allows us to make your experience more suitable. 

Our web platform Shopify may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet. You can find out more about Shopify by clicking the Powered by Shopify link at the footer of our website. 

Social Sharing - our website allows customers or visitors to share products or pages via social share buttons. Similarly we are able to reference which customers visit us from our social media channels.

Currency Converter - By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency. 

Data Protection, Transfers & Retention

Data Protection - your data is held securely within Shopify and our Email Service Provider MailChimp. Thousands of brands use Shopify and MailChimp to faciliate ecommerce experiences including collecting customer data, which at the point of collection we give explicit consent and outline what we do with your data in this Privacy document. Your data is protected to the best of our ability with the third parties that we use, however no promises can be made and in the rare even any breach or error is highlighted to us by our partners we will be sure to let you know. 

Transfer of data - we do not transfer your data to any third parties or overseas. Email data collected on our website either through a sign up field, onsite overlay or data capture landing page goes straight into our Email Service Provider MailChimp. This is managed by AHLT and your data is held securely in our specific email lists within MailChimp. 

Data Retention - we hold any data that you have given us consent to retain (such as name, email address etc) for the length of your lifecycle or up to which point you decide to have your data removed. If you unsubscribe from our mailing lists your data is removed for our mailing lists immediately. Past purchase history data is held within Shopify and can be deleted as per your request. 

Affiliates, Deeplinking or Links to other websites

We are not responsible for the content of any third party sites that we link through to. We will from time to time include links to information that will direct you away from our website by opening a new tab, an example of this could be via our blog where we will provide references to support any content we publish. 

Giving you choice and your rights

Opting out of communications from AHLT:

Customers are permitted to give explicit consent at the point of submitting their personal data (for example but not limited to their first and last name, email address and billing and delivery details). We ask for customer data such as an email address to receive ongoing communications about our services. Customers are encouraged to fully read through this privacy policy and should they wish to opt out of further communication they are able to do so via : 

Email opt out : Unsubscribe from further communications via this link or alternatively send an email with explicit notice to opt out from further messaging to ahlt@ahouselikethis.com. 

Postal opt out - Unsubscribe from further communications via post by sending a letter with explicit notice to opt out from further messaging to AHLT, 3 Gresham Road, London SE25 5JT. 

Contact us at AHLT

Address : AHLT, 3 Gresham Road, London, SE25 5JT 

Email : AHLT@ahouselikethis.com

Tel : +44 7427188993

Our Privacy Policy may change over time. For full transparency the version and last date the policy was updated is referenced at the header of this page.