A House Like This Candles
All of our candles are made from 100% natural soy wax, and fragranced with premium essential oil blends. It is important to care for these products correctly, to ensure that they burn in the safest, cleanest and most efficient way. To maximise your candle-burning experience and avoid common trouble-shooting errors, follow our handy candle care guide.
Ensure that your candle is placed on a flat, heat resistant surface, out of reach from children and pets. If using several candles at a time, keep them at least 10cm apart, and of course, never leave burning flames unattended.
Why is my candle tunnelling?
Tunnelling is where the candle melts through the centre of the wax, without melting around the edges. This can make your wick difficult to light, and allow your candle to run its course too soon. Tunnelling happens when candles are burnt for too short a period of time. Always burn your candle for 3-4 hours on the very first burn, and then between 1-4 hours after that. Never let your candle burn for longer than four hours, to avoid it becoming too hot.
How can I avoid my candle from smoking, and is this bad for me?
Smoking candles are a result of soot residue left on the wick, and this can be bad for your health and the environment. To ensure a clean burn of your candle, trim the wick using one of our wick trimmers before lighting. The optimum exposed wick length is 5mm.
Why have I got black marks on the inside of my candle jar?
This can be really frustrating, especially as candles are an aesthetic feature as well as a fragrance feature in your home, but you’ll be pleased to know it can be easily avoided with the right care.
Wick length is key. By keeping your wick to 5mm, you can prevent unburned carbon from building up on the inside of the glass.
Long, flickering flames that touch the glass will inevitably leave unsightly soot marks. Keep your candle away from draughty spots and open windows, and ensure that the wick is upright before lighting.
When should I retire my candle?
Black marks can also build up when there is not enough oxygen around the flame. When you notice around 5mm of wax left in the jar, it is time to retire your candle. There are many ways to recycle your candle vessels, but if you’d like to send the jar back to us, you can request return information from the team at firstname.lastname@example.org.
How should I extinguish the flame?
Once you’ve immersed your home in fragrant bliss, you don’t want the scent to be masked by smoke as soon as you extinguish your candle. This is likely to happen if you blow the flame out, not to mention risking hot wax splashing onto nearby surfaces.
Use a candle snuffer for a cleaner, safer and smoke-free way to extinguish the flame, and enjoy the lingering scent of our essential oil blends, long after your candle has gone out.
If you need any more information about how to care for our products, please feel free to get in touch and we’ll be happy to offer our expert advice. Use the messenger icon on our site or email us at email@example.com.